WELCOME TO RESTAURANT PLANET'S ONLINE STORE

Call us now: +1 (818) 988 - 6262

Faq

1. HOW DO I CHANGE MY PASSWORD?
a.     Go to my account.

b.     Fill the fields on: Returning customers & log-in.
c.     On the left side choose change password.
d.     Fill up password & password confirm click continue.
e.     Success: Your password has been successfully updated.        
 
2. HOW DO I SIGN UP?
a.     Go to my account tab.
b.     On new customer tab click on continue.
c.     Register account please fill up all fields that has * on it & check mark the agreement policy and click continue.
d.     Click on continue.  You are ready to go.
 
3. HOW DO I DELETE MY ACCOUNT?
a.     Send us an email to info@resplanet.com

 
4. HOW DO I CHANGE MY ACCOUNT SETTINGS?
a.     Go to my account.
b.     Log-in to your account.
c.     On the left go to edit account information.
d.     Fill-up the fields and click continue ready.
 
5. I FORGOT MY PASSWORD. HOW DO I RESET IT?
a.     Go to my account tab.
b.     Under returning customer click on forgotten password.
c.     Enter your email address & click on continue
d.     An email with a confirmation link has been sent your email address.
 
6. CAN I HAVE AN INVOICE FOR MY SUBSCRIPTION?
a.     We do not charge for subscription.
 
7. WHY DID MY CREDIT CARD OR PAYPAL PAYMENT FAIL?
a.     You must call or contact credit card or pay-pal customer service.
 
8. WHY DOES MY BANK STATEMENT SHOW MULTIPLE CHARGES FOR ONE UPGRADE?
a.     To verify all the multiple transactions, must wait 24 to 72 hours. Banks & merchant services clarify & take it out from your account.
 
9. WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?
a.     Call us at (818)988-6262 please have your transaction number (invoice number) ready. No exceptions.
 
10. HOW CAN I FIND YOUR INTERNATIONAL DELIVERY INFORMATION?
a.     Call us at (818)988-6262 please have your transaction number (invoice number) ready. No exceptions.
 
11. WHO TAKES CARE OF SHIPPING?
a.     Our professional team will take care of your shipment you can email us for more details at info@resplanet.com
 
12. HOW DO RETURNS OR REFUNDS WORK?
a.     Please read our section returns and refunds here.
 
13. HOW DO I USE SHIPPING PROFILES?
a.     Contact our customer service info@resplanet.com
 
14. HOW DOES YOUR NEXT DAY DELIVERY SERVICE WORK?
a.     Contact our customer service info@resplanet.com
 
15. WHEN WILL MY ORDER ARRIVE?
a.     Call us at (818)988-6262 please have your transaction number (invoice number) ready. No exceptions.
 
16. WHEN WILL MY ORDER SHIP?
a.     Call us at (818)988-6262 please have your transaction number (invoice number) ready. No exceptions.




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